Want to find out more about our Cisco CX and Lifecycle Management services?
Get in touch!
Cisco CX & Lifecycle Management.
Discover how you can make optimum use of your Cisco infrastructure with Cisco CX & Lifecycle Management
and leverage our sophisticated customer retention and lifecycle management services to get the most out of your Cisco solution.
We’re all about keeping you one step ahead of the competition.
With Cisco CX & Lifecycle Management, Bechtle Network & Security Solutions is laying the foundations for a long-term partnership you can depend on.
Customer Experience Strategy.
Selection → Decision → Transaction. In a conventional buying process, the focus lies on completing the purchase. The customer chooses an IT solution or service, pays the price and then receives it, going through five phases in the process:
1. Assessment of requirements
2. Consultation
3. Detail design and service planning
4. Purchase
5. Implementation and acceptance of IT solution
But what happens after the purchase has been made? What added value can an IT solution offer your business? Bechtle Network & Security Solutions and Cisco’s Customer Experience Strategy tries to answer these questions all while revolutionising the customer experience. In doing so, we go above and beyond the purchase and concentrate on your business success, which makes us more than just sellers of an IT product—it makes us a partner for our customers. In this process, our experts are on hand to make sure that you can wield your IT solutions to the best effect. In other words, the purchase itself is not the end of our involvement, it’s only the beginning. Here’s how we can help:
Our customers’ success is our ultimate goal. We’re not happy with our work until you are successful! Experience a new benchmark in the customer experience and find out how Customer Experience Management can increase your business success.
Lifecycle services.
For you, we’ll go the extra mile. Bechtle Network & Security Solutions and Cisco’s Customer Experience Strategy provides you with additional use and adoption services that are not included in a conventional purchase.
Use.
Our Use services are there to guarantee that you are actually using your Cisco solutions to their full potential within your IT infrastructure.
Services:
- Success review
- Training and workshops
- Customer success plans (CSP)
- Technical fine-tuning
- Personal Customer Experience Manager (CSM)
- Personal consultation on the added value of your Cisco solutions
Adoption.
Adoption services are there to guarantee that you are integrating your Cisco solutions to their full potential within your IT business and generating added value by using them.
Services:
- Business outcome workshop
- Business outcome plan
- Adoption procedures
- Quarterly success reviews
Our lifecycle package consists of:
Consultation
Implementation
Optimisation
Management
Support
Training
Added value through Customer Success Management.
1.
Protect your investment
2.
Use & Adoption/
Change Management
3.
Success analysis and tangible relevance for your business
4.
Expert workshops
Our service bundles.
Bechtle Network & Security Solutions Advanced Services |
Cisco Services |
||||
Performance |
Bechtle Cisco Lifecycle Service |
Partner Support |
Cisco Solution Support |
Cisco Smartnet Service |
Cisco Success Tracks |
|
Single Point of Contact |
Bechtle – 24 × 7 × 365 |
Bechtle – 24 × 7 × 365 (incl. 60 mins. response time) |
Cisco TAC – 24 × 7 × 365 |
Cisco TAC – 24 × 7 × 365 |
Cisco TAC – 24 × 7 × 365 |
|
Language |
German and English |
German and English |
English |
English |
English |
|
Troubleshooting |
✓ |
✓ | ✓ | ✗ | ✓ |
|
Software deployment |
✓ | ✓ | ✓ | ✓ | ✓ |
|
Support for multi-vendor solutions |
✓ | ✗ | ✓ | ✗ | ✓ |
|
Escalation management |
✓ | ✗ | ✗ | ✗ | ✓ |
|
Change management |
✓ | ✗ | ✗ | ✗ | ✓ |
|
Hardware delivery |
✓ | ✓ | ✓ | ✓ | ✓ |
|
On-site hardware exchange (on-site) |
✓ | ✓ | ✓ | ✓ | ✓ |
|
System recovery |
✓ | ✓ | ✗ | ✗ | ✗ |
*Mandatory field.
If you’d like to know more about how we handle your personal data, please read our Privacy Policy.